The correct answer is option 4. Explanation & Key Takeaways: Consumer Protection Act 2019: • The new Consumer Protection Act, 2019 came into force on 20th July 2020 and it will empower consumers and help them in protecting their rights through its various notified rules and provisions. Hence, statement (a) is true. • The new act will be swift and less time-consuming compared to the older Consumer Protection Act, of 1986 in which single-point access to justice was given making it a time-consuming exercise. • The government will notify the Consumer Protection (E-commerce) Rules, 2020 under the Act. Hence, statement (b) is true. Dispute Resolution Mechanism: • A complaint will be referred by a Consumer Commission for mediation, wherever scope for early settlement exists and parties agree for it. • The mediation will be held in the Mediation Cells which will be established under the aegis of the Consumer Commissions. • There will be no appeal against settlement through mediation. • As per the Consumer Disputes Redressal Commission Rules, there will be no fee for filing cases up to Rs. 5 lahks. Hence, statement (c) is false.